Let me start by saying I do not do tasks like this often. I am adding a third CSQ for classroom technology to a script. The SCS and helpdesk CSQs run just fine. But when I added option 3, classroom technology things break. Can anyone take a look at t...

I am experiencing an issue where an ACD only allows two rings to an agent before redistributing call to another agent. I would like to increase this time to three rings. I did not write this script so trying to isolate the variable to change this has...

We are currently running version 42.7.0.22904 and no longer are able to transfer calls between people. Is anyone else having this issue and what are possible solutions? Thanks