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I am trying to upload a campaign dialling list using the CCX API with information coming from the CRM system.We are loading the target company name into the "last name" field. The problem is ampersand with a company name such as "A & B" giving a 400 ...
I am writing a tool bar to interface into the customers CRM system to handle callback and cold callingThis is all working OK in that I can get the call and dial the number. What I am trying to do is to pop a web page in the "Cold Calling" tab to disp...
Has anyone upgraded a Socialminer from 10.6 to 11.0
I am trying to upgrade a lab and failing
ESXi 5.5
2 vCPU template
Install 10.6.1.10000-102
Install ciscosm-refresh_upgrade-10.6.1.10000-102.cop.sgn
Edit ova
install 11.0.1.10000-36
It fails after it...
The proof of concept showed it could be done but ultimately security concerns stopped further work. The employee ID and date of birth was not considered secure and they could not find a way to securely validate the caller.There was also a SQL table t...
A long time ago I tried to write a tcl script that limited how long a call could ring for. Agents in the CC would try to call people back and if the customer did not answer and they did not have an answer phone the agent would just sit there for seve...
CUIC used to have a hard limit of 8000 rows extracted from the database, I think 11.6 still has this limit.Reports using a long date range would fail.Graham
A customer paid for 2 days work as a proof of concept to unlock and reset the password on an AD account.I wrote some code using Visual Studio that ran on the IIS server to make the interface into AD. This was accessed from the CCX script using a http...