About shaneblackwell

shaneblackwell · 09-19-2016

Hello all, I have a new one for you now, I have an issue where the callers details are being lost and unable to be presented to someone on a different CUCM cluster. We have a number of clusters all connecting via ICT and it works fine, however we h...

shaneblackwell · 09-27-2016

So we've done a basic test; I got a German user to forward his phone to mine and got him to call his phone on a mobile (external line) and when the call came to my phone it showed as being an internal number, loosing the callers data. Proofing it's ...

shaneblackwell · 09-27-2016

We can try but its unlikely to change much. Basically we have a CUCM cluster in Germany that forwards calls to the UK CUCM cluster, the agents are located in Germany and connect to the UK system as its the only cluster with UCCX. Calls come in to G...

shaneblackwell · 09-19-2016

Hello Anish, Have you tried the Cisco Unified Reporting > Unified CM Extension Mobility report? This gives you reports of active or previous active users - it won't list anyone who's not logged in though, so that should answer the question.

shaneblackwell · 05-10-2016

Hi Sharon, We have gone through something similar at my work, going from version 8.6 to version 10.5 from old to new tin built in parallel on new IP / host names. A few things to think about / be aware of when changing hardware (which was our route ...

shaneblackwell · 04-25-2016

Hello J_Vansen_S, Have you tried using the supervise transfer option on the system handler in CUC, its in the greetings setting? The assumption here is you're using system call handlers which has the extension (DN) set to the CTI number and then s...

Member Since	‎04-25-2016 11:16 PM
Date Last Visited	‎08-18-2017 03:53 AM
Posts	16
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Caller details lost between CUCM clusters

So we've done a basic test; I

We can try but its unlikely

Hello Anish,

Hi Sharon,

Hello J_Vansen_S,