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High CPU usage on Cisco Call Manager Publisher.The CPU is constantly spiking at upwards of 90% as a result of the "Services.exe" process. Can anyone please advise why this is consuming CPU.thanks,Srini
Checked the VG logs, observed that there are Incremental slips on the trunk. When I run show controllers e1 0/0/0 and e1 0/0/1, the following error messages display. E1 0/0/0 Data in current interval (753 seconds elapsed): 22 Line Code Violati...
Hi, 1.cisco agent Agent ACD State Log Display shows NA for all data 2. cisco supervisor shows NO details for time agents are logged in, or how many calls they have done or how many calls are waiting in queues 3.it shows no calls have come through on ...
HP monitoring software on the system has detected the following event only once for our Rogger Side B Server: SNMP Trap: 9006 Date time: 09/22/2010 01:35:07 AM Computer: CALROG02 Source: Server Agents Type: Error Category: (4) Description: A '...
Hi Geoff,You are a genius. I made the changes and it worked!!I re-ran the ICM setup for AW and entered a name instead of IP as the Distributor site name.In the PG explorer- peripheral config - matched the Agent distribution name with the Distributor ...
Hi Aaro,Call is getting connected to CTI port and the script is also being played. And i don't see call queueing in the Real-time report.Regards,Srinivas
Hi Aaron,Thanks for your email.As per your sugesstions i've configured Call Control Group and selected icd.aef script. I've also configured the trigger.If i dail a Route point number the call is getting connected to the CTI port number instead reachi...
