If your end goal is Power BI dashboards for queues and abandons, there are a few ways to do it. Full disclosure: I work with Metropolis, and Expo XT Webex Calling is one option if you prefer a ready-made model and reports instead of building the p...

@Shalid Kurunnan Chalil This is a common issue with Customer Assist queue reporting. In most orgs, the CDR endpoints do not expose a single queue-level “abandoned” metric as a dedicated field. You usually have to derive it from detailed call histor...

@JayAustinYes, you can connect Power BI directly to the WxCC APIs, but as you're discovering, it requires significant development work. You have to handle authentication, API rate limiting, pagination, and then transform the raw data into a usable...

Integrating your Cisco phone database with Power BI for data analysis and reporting is straightforward, especially when leveraging tools like Cisco’s AXL (Administrative XML Web Service) and Metropolis’s Expo XT. Here’s how you can do it: Data Prepar...