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@Cisco webex GR Your expired trial is the actual blocker. A Cisco developer sandbox gives you a working Calling org with licensed users and no PSTN, which is the POC you described.And no, /telephony/calls is not PSTN only, it acts on internal calls t...
@wahhussa Your conclusions are correct. The two references you're looking for are:cdr_stream – Live Stream Detailed Call Historyhttps://developer.webex.com/calling/docs/api/v1/reports-live-stream-detailed-call-history/get-live-stream-detailed-call-h...
@BlakeR Likely the same CDR at two processing stages: cdr_feed before Final Remote Session ID is populated, and the report after. Cisco does not document this enrichment. Match by Report ID to verify. For continuous ingestion, use cdr_stream, which ...
If your end goal is Power BI dashboards for queues and abandons, there are a few ways to do it. Full disclosure: I work with Metropolis, and Expo XT Webex Calling is one option if you prefer a ready-made model and reports instead of building the p...
@Shalid Kurunnan Chalil This is a common issue with Customer Assist queue reporting.
In most orgs, the CDR endpoints do not expose a single queue-level “abandoned” metric as a dedicated field. You usually have to derive it from detailed call histor...
