Hi all,Not sure whether you can help or not as I tried another community and had no response.I was given the above and told to bring back Abandoned and Answered by location. As a complete newbie to this it is a bit of a mind blowing thing, especially...

Hi all am a complete newbie and have been given a number of files by day for callreportdetailed report.The company want to know which calls have been abandoned and which have been answered. I know that I have to use Correlation Id as the Call leg ide...