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Hello,I have CUCM 8 with auto-answer setup for CS55 headsets with the APC-4 cable. When the call is auto-answered on the headset, I get no tone on the headset. In other words, the call is just there.I've gone to Plantronics, and am working with TAC...
Hello,I am looking for information on a QM 8.0(2) release date. I'm assuming that it hasn't been released as there doesn't seem to be documentation or software available for download.Any information would be appreciated!Thanks,Jeff
Hello,I currently have domain1.com integrated with CUCM using LDAP and am authenticating against it for ccmuser and UCCX.Another tree in the AD forest is being added and I need to provide CUCM authentication against it. For example, domain1.com exis...
Hello,I am upgrading a Unity 5.x w/failover cluster to 7.x. This is tied to Exchange 2007.Does a strategy exist to use failover to minimize downtime, or do I technically need to upgrade the primary, rebuild the secondary and run failover config?Than...
Hello,I just upgraded a Unity 4.2 to Unity 7.02. In 4.2 all Unity Messages were delivered with a subject line containing the name of the Interview Handler. After 7.02 it's giving caller id.Only when the caller id is not available will Unity display...
Hi netbakter,Thanks for the response, but I'm actually talking about Queue Management, which is a Callabrio product that integrates with UCCX for advanced recording. The version listed compatible with UCCX 8 is QM 8.0(2), but there is no information...
I did lab this out last night. I actually found that moving from SAM to UPN and back would retain account settings. Here's the process I used:- Turn off LDAP Sync - All Users go Inactive- Change to UPN- Turn on LDAP Sync- Re-add LDAP directoryAll u...
Bill,Thanks for the response. I was afraid that this might be the case. I can deal with the export/import of the CUCM user data, but I'm more worried about a large contact center with complex skills. I'm not yet sure how I can deal with those.
Is your voice gateway also handling the WAN? It sounds like the IP phones are registering with SRST to the voice gateway. If this is the case, then the branch IP phones would show up in CUCM as unregistered, and you're call-forward unregistered set...
Thanks. I haven't seen that doc before.It doesn't mention the usability of the secondary server while upgrading the primary.Have you failed over to the secondary, and removed the RG from CUCM for the primary while upgrading? After completion of the...
