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I am attempting to establish a help desk hunt pilot utilizing CUC to play a welcome greeting before transferring the caller to the hunt pilot members. Current setup is CUBE ISR 4431 to CUCM CTI Route Point to CUC System Call Handler to playing the gr...
I found the attached scripts from another thread and implemented them onto a switch for testing and it worked from its original one day setting. When I try to configure the script to run every 11 days, giving users additional time from vacation and a...
I am looking at configuring event manager applets to automatically shut down interfaces due to no port activity over an extended time while having the timer restart should the interface come back into an up state before the timer expiration. The trig...
I am currently studying to take the CCNA collaboration and I am not entirely sure what is to come of this after February 2020. Correct me if I am wrong please... If I were to not pass and/or take the CCNA collaboration before February 24, 2020, I wou...
Attached are the ports configured on CUC. This is only a small number of them but they are all configured the same. I built a system on 12.5 a while back and had this entire system working without issue and no CTI route point configured. All voicemai...
It doesn't. I had tried that already. Since it does not pertain only to the hunt pilot, and causes the same issue with the voice-mail directly, I believe the issue lies within CUC and the voice-mail ports although I have deleted these all and reconfi...
Line group distribution is broadcast and 20 on the timer. Yes all members are logged in to the hunt group. As I said in the initial post, the members ring and can receive the call it is only additional calls while the greeting is playing for the firs...
The scripts work as is with everything in place. It is only when I go more than a few days it will not respond. The most I had it set to was 4 days and it worked as intended. It was only when I implemented the 11 days it no longer works.
