Hi, We recently found out that we couldn't change a CSQ resource pool type from "Skill_Group" to "Resource_Group" even though we could do the opposite with an xml similar to the one below. We did some test with Postman with the following xml and it only return the error code 500: Internal Server Error. Which doesn't really help. <csq> <self>https://<ouruccxserver>/adminapi/csq/36</self> <id>36</id> <name>CSQ_A</name> <queueType>VOICE</queueType> <routingType>VOICE</routingType> <queueAlgorithm>FIFO</queueAlgorithm> <autoWork>true</autoWork> <wrapupTime>0</wrapupTime> <resourcePoolType>RESOURCE_GROUP</resourcePoolType> <serviceLevel>5</serviceLevel> <serviceLevelPercentage>70</serviceLevelPercentage> <poolSpecificInfo> <resourceGroup> <resourceGroupNameUriPair name="Test"> <refURL>https://<ouruccxserver>/adminapi/resourceGroup/7</refURL> </resourceGroupNameUriPair> <selectionCriteria>Longest Available</selectionCriteria> </resourceGroup> </poolSpecificInfo> </csq> Does anyone have any ideas on how to solve that problem?
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Hi, So the team i'm currently working on is actually trying to get/read the content of a document within the "document" folder, we did find a solution thanks to this post : https://community.cisco.com/t5/contact-center/reading-a-file-in-the-documents-folder-using-rest-api/td-p/2482270 However we soon realized that this wasn't a viable solution for what we wanted to do. We have multiple language folder and for some reason we can't access all of them using the port 9080/9443 as it seems to be bound to the "Default IVR Language Configuration". For example we can acess the "parameters.xml" file in the en_US folder but it won't work in "de" however if we change the Default IVR Language to "de" it will work but not anymore with "en_US"... Has anyone got a solution using the api, configurations or something else to access or download the content of a file from the "document" section ?
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