Hi,
We recently found out that we couldn't change a CSQ resource pool type from "Skill_Group" to "Resource_Group" even though we could do the opposite with an xml similar to the one below.
We did some test with Postman with the following xml and it only return the error code 500: Internal Server Error.
Which doesn't really help.
<csq>
<self>https://<ouruccxserver>/adminapi/csq/36</self>
<id>36</id>
<name>CSQ_A</name>
<queueType>VOICE</queueType>
<routingType>VOICE</routingType>
<queueAlgorithm>FIFO</queueAlgorithm>
<autoWork>true</autoWork>
<wrapupTime>0</wrapupTime>
<resourcePoolType>RESOURCE_GROUP</resourcePoolType>
<serviceLevel>5</serviceLevel>
<serviceLevelPercentage>70</serviceLevelPercentage>
<poolSpecificInfo>
<resourceGroup>
<resourceGroupNameUriPair name="Test">
<refURL>https://<ouruccxserver>/adminapi/resourceGroup/7</refURL>
</resourceGroupNameUriPair>
<selectionCriteria>Longest Available</selectionCriteria>
</resourceGroup>
</poolSpecificInfo>
</csq>
Does anyone have any ideas on how to solve that problem?
