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Has anyone setup a data source in UCCX using MySql? Our ANI database was created using MySql and the data source worked in UCCX 4.X. Now that we have upgraded to UCCX 8.X it's no longer an option. Any information is always appreciated.
All,I'm in the process of converting our Cisco Agent Desktop from version 4.6 to 7.2. The Agents usually update their Personal Address book by overwriting their .csv file located on their Hard drives. In the new version of CAD (7.2) the .csv file doe...
All,Im in the process of converting our Cisco Agent Desktop from version 4.6 to 7.2. The Agents usually update their Personal Address book by overwriting their .csv file located on their Hard drives. In the new version of CAD (7.2) the .csv file doe...
Does anyone have any information in regards to Agent Logins/Passwords linked with a Generic Password Database? For example, when its time to change the network password it will change the Agent passwords. Therefore, all Agent logins will be the same ...
When the Agent logs into Cisco Agent Desktop there are usually three boxes that appear (i.e. the phone, chat server box, and enterprise data box). We found that if the Agent closes out of their "Chat Server" box they will not appear in the Cisco Sup...
Can you elaborate on the sentence below (in other words would you configure the switch port to limit the rate of negotiation? If not where would it be defined?"We hit issues with Canon "Super G3" machines - short faxes (two or three pages) were OK, ...
Victor2008,When you order a Toll Free number you have to give the Telco a dnis or term to point to. If its a Megcom you can point it to a "term" (i.e. if you use AT&T Route It). If its a Ready line you can point it to a DID from the location the ca...
You have to follow the trail....debugs are so messy at times its the only thing you can do. If you know the agent was on a live call when you ran the debugs look for the conversation. You should see be able to see everything from when you turned cl...
Attached are two Basic "how to instructions†on how to setup debug for the Supervisor and Agent. I use these if I have tried everything else.You have already tested the actual sound card in the PC correct? I'm sure you probably and now that you ...
