Has anyone setup a data source in UCCX  using MySql?  Our ANI database was created using MySql and the data source worked in UCCX 4.X.  Now that we have upgraded to UCCX 8.X it's no longer an option.  Any information is always appreciated.

All,I'm in the process of converting our Cisco Agent Desktop from version 4.6 to 7.2. The Agents usually update their Personal Address book by overwriting their .csv file located on their Hard drives. In the new version of CAD (7.2) the .csv file doe...

All,Im in the process of converting our Cisco Agent Desktop from version 4.6 to 7.2. The Agents usually update their Personal Address book by overwriting their .csv file located on their Hard drives. In the new version of CAD (7.2) the .csv file doe...

Does anyone have any information in regards to Agent Logins/Passwords linked with a Generic Password Database? For example, when its time to change the network password it will change the Agent passwords. Therefore, all Agent logins will be the same ...