Also, The resolution was to go to settings.Webex.Com and delete the free/trial account (be sure to have them check that they do not have recordings/meeting history/etc. on there that they need prior to doing this as it will be permanently deleted).
This was in fact the case. I worked with TAC and the user had gone to webex.com and created a trial/free account using their corporate email address which was also used for their paid corporate email address. Once the free account was deleted the iss...
If the audio quality is delayed/echoing, try upgrading Expressways to 8.11.4 or higher. BiB recording was only a preview feature in 8.10 and there is a bug regarding the stream being muxed incorrectly and causing audio quality issues.
