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Currently I'm trying to figure out the following scenario:A call comes in on our SIP trunk from the PSTN, goes to Unity where a call handler picks up with Caller Input available and some of those are Transfer to Alternate Contact Number which will go...
I inherited a 2-node Unity Connection cluster and a 2-node CUCM cluster which have the SCCP connections between them. I'm trying to understand how the Unity servers determine how to pass Transfer to Alternate Contact Number calls to the CUCM cluster...
Good day all, I'm working on an issue with our CUCM (11.5.1) where the time between when a user dials 911 and when the user hears it ring through is 7 seconds on a model 7945 phone. The route pattern for 911 and 9.911 both are set to "Prov...
So what we ended up doing was enabling the "Media Termination Point Required" and we began sending DTMF to the external IVR. Took a little bit but got a technical resource to look at things live and that's when we decided to try that.
@Elliot Dierksen@Nithin Eluvathingal Looking at those commands, I realize they're for gateways/SBCs. Given that we're still using the provider's, I'm guessing this DTMF relay will be a question to them. I will get hold of them and update when we ge...
@Nithin Eluvathingal The issue is when we transfer/forward the call. Calling direct to the same number from our PBX the DTMF works; if I call from an external line to my own desk phone (which is registered for SIP) and transfer out then the DTMF doe...
@Elliot Dierksen Unity is connected with the SCCP port setup. My first thought was that could be the issue as well, though I call my own desk phone which does use SIP and do a transfer to an external number I get the same results. I will go through ...
Thanks everyone, I was able to get the Subscriber to be the first choice for Unity and the call now hits it as first choice. Seems like I must have a DTMF issue as well, because now the one external destination that has a voice recognition system wo...
