Currently I'm trying to figure out the following scenario:A call comes in on our SIP trunk from the PSTN, goes to Unity where a call handler picks up with Caller Input available and some of those are Transfer to Alternate Contact Number which will go...

I inherited a 2-node Unity Connection cluster and a 2-node CUCM cluster which have the SCCP connections between them.  I'm trying to understand how the Unity servers determine how to pass Transfer to Alternate Contact Number calls to the CUCM cluster...

Good day all,           I'm working on an issue with our CUCM (11.5.1) where the time between when a user dials 911 and when the user hears it ring through is 7 seconds on a model 7945 phone.  The route pattern for 911 and 9.911 both are set to "Prov...