01-24-2020 08:03 AM
Good day all,
I'm working on an issue with our CUCM (11.5.1) where the time between when a user dials 911 and when the user hears it ring through is 7 seconds on a model 7945 phone. The route pattern for 911 and 9.911 both are set to "Provide Outside Dialtone" and "Urgent Priority", to supersede the Interdigit timeout (T302) default of 15000ms. Our dial-outside pattern is the default 9-1-XXX-XXXX which takes about 2 seconds before one hears the ring-through to normal number.
Are there other places that I can look to check or a troubleshooting item that I'm not aware of? I'm new to the CM world, so I appreciate any advice.
Thanks,
Bob
Solved! Go to Solution.
09-29-2020 12:40 PM
I apologize for taking so long.
I recently figured out that our 911 dialing goes through a 2911 gateway to an analog line at the building location. Turns out the interdigit timeout for that dial pattern is controlled there, and had to lower the IDT for that line.
Sorry again for the time it took, and thank you for the advice!
01-24-2020 09:09 AM
Just as a starting point, ensure the partition with your 911 route pattern is at the top of the list in your calling search space. The list is chronological, so if you have a 9.@ in a partition ordered higher in the CSS, it will continue to wait for the rest of the digits.
01-24-2020 09:46 AM
Thanks davisjaron. Looking in the search space, 911 is down the list. I'll get that brought up top. I won't test it today as there is snow in our region and the dispatch center will be busy, but I will test it out on Monday.
01-24-2020 11:44 AM
You may also need to check via the Dialled Number Analyzer to check if there are any other -overlapping- Route Patterns (via Alternative Routes) that may affect the time that is required to dial-out.
George
01-25-2020 10:14 AM
09-29-2020 12:40 PM
I apologize for taking so long.
I recently figured out that our 911 dialing goes through a 2911 gateway to an analog line at the building location. Turns out the interdigit timeout for that dial pattern is controlled there, and had to lower the IDT for that line.
Sorry again for the time it took, and thank you for the advice!
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