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Unity Connection playing greetings twice under certain conditions

gradywhite304
Level 1
Level 1

I have an IPC Turret system connected to a CUCM running 8.6.2 using an E1 Q-Sig Trunk on an MGCP Gateway.

We are also using Unity Connection running 8.6.

Here is the issue. When a Cisco phone calls a Turret user, and that Turret user then transfers the call to another Turret user, if it goes to coverage and voicemail, Unity Connection plays the greeting twice.

However, if an external caller calls a Turret user, and then that Turret user transfers the call as in the above scenario, Unity Connection only plays the greeting once.

Any ideas why ?

2 Replies 2

gradywhite304
Level 1
Level 1

Figured it out on my own. Thank you for all of the excellent suggestions.