04-14-2010 06:58 PM - edited 03-21-2019 02:26 AM
Configuration:
1) SPA9000
1) SPA400 with 3 analog lines
1) SPA400 for Voice Mail
3) SPA508G Phones
I'm having a strange problem with my AA - I want all phones to ring several times before transferring to the AA. In the Setup Wizard I've selected: Ring extention "All" (my hunt group) for 10 seconds before auto-attendant answers.
When I make a test call several strange things occur:
1) The first call rings the phones, but the AA does not pick up
2) On subsequent calls the phones don't ring, and the AA doesn't pick up.
I can use the same settings & ring one extension vs a hunt group and it works properly.
Furthermore, the following two options work flawlessly:
1) The auto-attendant answers all income calls in xx seconds
2) Ring the auto-attendant immediately
Any suggestions as to the cause of this problem?
Thank you!!
04-16-2010 06:55 AM
Any help with this? I would think someone would have a suggestion...
04-16-2010 07:27 AM
This works for me, but this is for 20 second delay.
In SPA9000/Voice/Sip/PBX Parameters/Hunt Groups
100:name="All",101,102,103,hunt=al;20;20,cfwd=aa
In Voice/Line 1/Subscriber info/Contact List
100,cfwd=aa
And in Cfwd No Ans Delay: 20
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide