ā11-30-2009 09:23 AM - edited ā03-21-2019 01:50 AM
HI,
I'm using the phones SPA9X2 with Asterisk PBX and when a user A make the first call to User B only the called number of user B is displayed on the screen of the user A that make the call.
Why the phones are not taken the caller id from asterisk? How can I fix this problem??
Thanks.
ā11-30-2009 09:42 AM
Dear Sir,
first thing I'd ask you is to upgrade the phone to latest/greatest firmware which is 6.1.5a:
http://www.cisco.com/en/US/prod/voicesw/ps6788/phones/ps10033/ps10036/SPA922_Firmware.zip
Once there, please start playing with the value of the Caller ID Header, under the SIP tab until you get the caller id correctly shown in the phone.
Thanks!
-nacho
ā11-30-2009 10:29 AM
the phones already have the latest firmware. i made changes in the value of caller id header but nothings happens.
ā11-30-2009 10:31 AM
Dear Sir,
can you please send me the trace on where we can see the SIP INVITE message that is getting the phone? The SPA9x2 configuration will also help...
Thanks!
-nacho
ā11-30-2009 10:53 AM
ā12-01-2009 06:01 AM
OK... problem seems to be with the To field in the 180 Ringing message, that's the one the phone will show in the display:
From your trace:
To: <>>3608@voip.cl>;tag=as7e178948
As you can see above, only the uri_user (3608) is being shown there... You'd need to change that in your Asterisk PBX in order to also include the uri user in that field.
Thanks!
-nacho
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