Hello;
I am working on a UC560.
When I run the telephony setup wizard, it informs me that I have a problem and that I should reset factory default the system.
When I try to reset the system from CCA i obtained this message "Reset Cue failed"
I try to reset to factory default the CUE using CLI and I got this result
"UC560 # service-i0 m / 0 is
Trying 10.1.10.2, ... 2002
Destination unreachable%; gateway or host down
"
I tried the following commands:
UC560 # service-m i0 / 0 reset
and
UC560 # service-m i0 / 0 reload
and still the same problem
Here is the result of the status command:
UC560 # service-m i0 / 0 status
Service Module is Cisco Integrated-Service-Engine0 / 0
Service Module supports session via TTY line 2
Service Module is failed
Service Module heartbeat-reset is enabled
Service Module status is not available
if I'm on the right path , can someone help me to access CUE ???
Thanks in advance for your support.
