Cisco 7937G on UC560 fails to register after setting user & extension

[slaing]

Hi,

We are having problems with a new Cisco 7937G ( firmware version 1.4-1-0). When we connect it to the Voice VLAN it registers with our UC560 (software pack 8.2, United Kingdom Locale) , but when we assign a user and extension to the phone through the CCA ( version 3.2) the phone goes into an endless reboot cycle.

The CCA 3.2 Release Notes mentions this bug can occur when using a Cisco 7937G. A "possible" workaroud is mentioned of upgrading the 7937G to the latest firmware. We followed this advice and the Cisco 7937G is now running firmware 1.4-4-0, but the problem is still occuring.

I have also tried configuring the extension for the phone via the CLI, but this did not help.

Any ideas of what to try next?

Stephen

[slaing]

Problem solved!

The 7937G only supports US Locale!!  - why is this not in the release notes?

Problem Summary: 7937G phone enters continuous reset cycle if configure with non-US locale

Resolution:

•   Upload the US locale pack if you are a non-US site

•   Configure a second user-locale and set it to be US. So user-locale 0 is UK and 1 is US.

•    Configure a new ephone-template

•    Added user-locale 1 to the ephone-template

•    Assigned the new ephone-template to ephone entry for the 7937G

•    Restarted the 7937G phone

Phone is registered to UC560 has extension and user assigned.

Thanks to Cisco TAC for their help.

[focusonit]

Agreed something as 'frustrating' as this should at the very least have a slip of paper added to the box by the Australian distributors... and/or a note somewhere related to the 7937G not related to CCA!

I had a new fresh system setup and the phone only worked after a reboot of the system - unplugging and replugging caused the loop.

Added the US Locale and all is now working - thanks to the Cisco support community!

[cvanhalteren]

Thank you for sharing this information. Having the exact smae problem after installing the langauge pack.

[pllanten1]

Hi

I have the same problem. according to what I understand, I have to do an upgrade on the phone (locale pack). how can I make that?
Do you have some page where i can read the procedure or can you indicate me the steps? 

Thanks in advance

[firestormnet]

Hi All.

Thanks for information.

I'm having the same issue with 7937 and UC540. Just don't understand why Cisco cannot issue a new firmware for 7937 supporting other Localies.