Cisco IP Phone 7942 does not power up

[bmilks001]

Hello,

I work from home and my company has me using said phone above.  I've had it for months with no issue.

Recently, it suddenly went dead.  No lights, no display, no dial tone....nothing, You get the picture.

I've tried unplugging all cords, switch outlets, switch ports on the gateway.  Nothing revives it.

Any ideas would be greatly appreciated.  I've searched for similar cases, but didn't see anything that necessarily fit the scenario.

Thank you,

Brett

[plee55]

Brett,

does the port you are using, provide connectivity to a laptop or other devices (just checking to make sure the switchport works properly)? has anything changed on the switch, ie configs that may have turned off inline power?? You really can't do much troubleshooting without power to the phone.  you have 2 options::

1. get the company to send you a power pack for the phone.  this will provide power to the phone, even though the switch is suppose to provide power.  the switch will still provide network connectivity just not POE.

2. get the company to configure a CIPC phone for you.  this is a softphone that is on your computer.  as long as you VPN into your company's network, the phone will work.  you need the VPN connection to have connectivity back to the Call manager.

there are other options: (requires a little more leg work on your part)

troubleshooting phone with Cisco TAC or internal IT dept

Troubleshooting switch with Cisco TAC or internal IT dept

[bmilks001]

plee55,

The phone is connected locally to my gateway, not a network switch (that's back at the main office) the gateway has a total of my workstation and two printers and the phone.   My company's IT Dept. wants me to ship the entire phone back so they can look at it, instead of sending a new power cord first.  

I'll look into the second option.

I should mention, this no-power issue seems to have corresponded when my ISP did a system update.  They subsequently replaced my router/gateway, because I had intermittent connectivity issues due to their system update.  I would've chalked up some issues to the new router, but it happened before the new router.

Thank you