cp-524G won't register on UC560

[Graeme Shea]

Hello all,

I have a UC560 that is running well. I am trying to add a new type of phone (CP_524G)  to the system but cant get the cp524G phone to register. The new phone picks up a correct IP, VLan and TFTP server ok. The "Call Control Protocol" on the phone is SCCP. There is no Call Manager 1, Directories URL, Services URL etc entries picked up by the phone. 

debug tftp and debug registration on the UC560 produces the following:

021750: Apr 23 13:00:08.371: TFTP: Looking for SEP001DE5EA9A85.cnf.xml

021751: Apr 23 13:00:08.375: TFTP: Looking for XMLDefault524G.cnf.xml

021752: Apr 23 13:00:08.379: TFTP: Looking for XMLDefault.cnf.xml

021753: Apr 23 13:00:08.379: TFTP: Opened flash:/its/XMLDefault.cnf.xml, fd 0, size 4185 for process 188

021754: Apr 23 13:00:13.351: TFTP: Finished flash:/its/XMLDefault.cnf.xml, time 00:00:25 for process 223

021755: Apr 23 13:00:18.403: TFTP: Looking for SEP001DE5EA9A85.cnf.xml

this loops continually.  001DE5EA9A85 is the MAC address of the phone.

the XMLDefalut.cnf.xml file contains:

<loadInformation80000  model="Cisco IP Phone CP-521G">cp524g-8-1-17</loadInformation80000>
<loadInformation80001  model="Cisco IP Phone CP-524G">cp524g-8-1-17</loadInformation80001>

The running config contains:

tftp-server flash:/phones/50x-30x/spa50x-30x-7-4-6.bin alias spa50x-30x-7-4-6.bin
tftp-server flash:/phones/521_524/cp524g-8-1-17.bin alias cp524g-8-1-17.bin
tftp-server flash:/phones/525/spa525g-7-4-6.bin alias spa525g-7-4-6.bin

AND

 load 521G-524G cp524g-8-1-17
 load 525G spa525g-7-4-6

The file "flash:/phones/521_524/cp524g-8-1-17.bin" exists but the phone already has this version on it.

I tried adding a ephone entry manually but it didn't help.

 I'm sure I'm missing something simple here. Any help would be much appreciated.

Regards

Graeme

[Kapil Pathak]

Hi Graeme,

Can you please share show run all with debug tftpevents and debug ephone register mac-address 001DE5EA9A85.

Regards

Kapil Pathak

[Graeme Shea]

Hi Kapil,

thanks for looking at this, I have pasted the debug output below and attached the sh run all.

Many thanks

regards

Graeme

debug tftp events

TFTP Event debugging is on

UC560#debug ephone register mac-address 001D.E5EA.9A85

EPHONE registration debugging is enabled for phone 001D.E5EA.9A85

UC560#

049493: Apr 24 10:02:34.573: TFTP: Looking for SEP001DE5EA9A85.cnf.xml

049494: Apr 24 10:02:39.577: TFTP: Looking for SEP001DE5EA9A85.cnf.xml

049495: Apr 24 10:02:44.573: TFTP: Looking for SEP001DE5EA9A85.cnf.xml

049496: Apr 24 10:02:44.577: TFTP: Finished flash:/its/XMLDefault.cnf.xml, time 00:00:25 for process 188

049497: Apr 24 10:02:49.577: TFTP: Looking for XMLDefault524G.cnf.xml

049498: Apr 24 10:02:49.577: TFTP: Looking for XMLDefault.cnf.xml

049499: Apr 24 10:02:49.581: TFTP: Opened flash:/its/XMLDefault.cnf.xml, fd 0, size 4185 for process 188

049500: Apr 24 10:02:59.597: TFTP: Looking for SEP001DE5EA9A85.cnf.xml

049501: Apr 24 10:03:04.594: TFTP: Looking for SEP001DE5EA9A85.cnf.xml

049502: Apr 24 10:03:09.594: TFTP: Looking for SEP001DE5EA9A85.cnf.xml

049503: Apr 24 10:03:14.594: TFTP: Looking for SEP001DE5EA9A85.cnf.xml

049504: Apr 24 10:03:14.602: TFTP: Finished flash:/its/XMLDefault.cnf.xml, time 00:00:25 for process 188

049505: Apr 24 10:03:19.598: TFTP: Looking for XMLDefault524G.cnf.xml

049506: Apr 24 10:03:19.598: TFTP: Looking for XMLDefault.cnf.xml

049507: Apr 24 10:03:19.598: TFTP: Opened flash:/its/XMLDefault.cnf.xml, fd 0, size 4185 for process 188

terminal no monitor

UC560#

[Graeme Shea · Accepted solution]

Got the solution from http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmefiles.pdf

The config files were not being generated. The following commands generated them and the phone is now registered.

config t

telephony-service

create cnf-files

exit

many thanks to those that looked. Every time I touch this I learn something new.

Regards

Graeme

[Kapil Pathak · Accepted solution]

Hi Graeme,

Yes Configuration file was missing. Create cnf-files actually creates config files with the mac-address of the phones. When you want to delete and have new phones with new cnf-files hust do no create cnf create cnf.

Cheers

Kapil Pathak