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Exit voicemail outgoing messages?

JOHN THIEN
Beginner
Beginner

So I have a client with a UC320.  From time to time, employees take vacations (GASP!, I don't know what those are like myself).  So they add a temporary outgoing message to their voicemail, and the people calling are told that particular employee will be out of the office until such and such a date.

Is it possible for the caller to press something on their phone to exit the outgoing message in the voicemail, and get back to the auto-attendant or a specific extension?  Like, if they can't wait a week for a message to be returned and would like a shot at talking to someone that isn't on vacation?

If this is possible, what would they press and when?

1 Reply 1

flemmanu
Beginner
Beginner

Hi Phil,

Since the CFNA is forwarded to the VM ,we cannot exit and get back to AA.

It is as per Design

Thanks,

Florence.

 

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