MWI

[SHeidemann]

Is MWI suppose to work automatically, or where is it configured? Having trouble finding any documentation for it concerning CCA.

Thanks Stephanie.

[Steven Smith · Accepted solution]

This should work out of the box.  Is this happening for user extensions or GDMs?  Can you post your UC520 config and the CUE config?

[SHeidemann]

This is a UC540. Sorry, I'm not exactly sure how to post my UC540 config. I assume it's something from CCA. Details on how to get that information would help. By CUE config, I'm assuming you want from CLI. Here is that, plus telephony-service.

Thanks for any assistance

Stephanie

[SHeidemann]

I wanted to share this as well. This phone has 1 message on it, but is not showing on the device information page. This is across the board the same.

[SHeidemann]

I think I see my trouble

ccn application ciscomwiapplication aa

description "ciscomwiapplication"

enabled

maxsessions 6

script "setmwi.aef"

parameter "CallControlGroupID" "0"

parameter "strMWI_OFF_DN" "8001"

parameter "strMWI_OFF_DN" "8000"

end application

I finally found another thread with the info I've been looking for I think.

www.myciscocommunity.com/thread/1914

I'm going to try to configure it accordingly. I'll let you know.

[SHeidemann]

Yes! After making those changes and then a mwi refresh all, everything is lighting up. Hope this helps any future troubles, thanks Cisco team!