Hello:
Your device is not supported by the Small Business Support Center. To get an answer to your post please post in the appropriate section (see below).
Also, you have a duplicate post, please be careful to limit similar issues / questions to one post to more accurately get answers to your questions.
You will most likely have better luck posting under Collaboration, Voice and Video > Unified Communications Applications
Hope this helps you get an answer!
~Nick
Cisco Network Support Engineer
~Nick
Cisco Network Support Engineer
Please mark answered for helpful posts!