07-12-2010 07:40 PM - edited 03-21-2019 02:45 AM
Hi
I am having problem with message notification cell-phone.
I have enable message notification in a UC520
When people call an extension and the call goes to Voicemail the person called is able to receive an e-mail as well a cell phone call. The problem appears when the person called tries to retrieve the voice mail messages
The called person hears a prompt asking for the ID. After type the ID the prompt appear again asking for the ID. So the customer is not able to get the message and the phone call is disconnected
Probably I am messing a CUE configuration
Any Idea
Thanks
07-12-2010 08:32 PM
Hi There,
Just to make sure you are not getting the ID mixed up with the password right?
So when the Voice Response asks for the ID you are putting in the extension number registered to the VM box? It will then ask for password.
Cheers,
David.
07-13-2010 07:22 AM
Hi have created a new username only for test ---username=”pa”. I am using my cell phone to receive message notifications coming from “pa” mailbox
This username has the extension number 313
When a call to extension 313 is forward to VM I am able to receive a call from Cisco Unity express asking for ID to retrieve the message
I put the ID which is the extension number 313 but after that got the same message.
One more detail. This new user has been configured using CLI so maybe I am missing something
This is the configuration in CUE
username pa create
username pa phonenumber "313"
voicemail mailbox owner "pa" size 720
expiration time 30
messagesize 60
end mailbox
voicemail notification owner pa enable
username pa profile vm-notif-profile cell-phone phonenumber 9416xxxxxxx
username pa profile vm-notif-profile cell-phone preference all
show voicemail notification owner pa cell-phone
Profile: vm-notif-profile
Device: Cell Phone
Enabled: Yes
Preference: All
Phone: 9416xxxxxxx
Extra Digits:
Schedule(active hours):
Sunday: 08:00 to 23:30
Monday: 08:00 to 23:30
Tuesday: 08:00 to 23:30
Wednesday: 08:00 to 23:30
Thursday: 08:00 to 23:30
Friday: 08:00 to 23:30
Saturday: 08:00 to 23:30
Thanks
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