Second incoming call mutes conversation

ctumblison · ‎08-31-2012

Have a UC540 with SPA525g2 telephones. Phones, UC, and CCA are all of the latest and greatest version. All incoming calls ring a blast group. We have turned of call waiting tone.

If I am on my phone and a second call comes in it mutes the audio of the first call I am on so I can not hear anything the caller is saying. It continues to do this until someone else in the group answers that call. Any ideas on what is causing this?

David Trad · ‎09-02-2012

Hi Cass,

Is this a full mute or is this an intermittent mute? I.E it mutes the conversation in replacement of a beep??

It almost sounds like that the beeps have been removed but the system is compensating it with a temporary muting of the conversation, I do not believe that this is the intended behavior if this is the case.

Cheers,

David Trad.

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