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SPA 122 ATA - Lights are On, but No Dial Tone

Kelnerpmp
Level 1
Level 1

Hi,
I configured this device, latest firmware 1.4, using "wiki.voip.ms/article/Cisco_SPA112" instructions, as I am using Voip.MS as service. Once configured, using the Cisco Web Interface (I can reach the config over my network on 192.168.0.1**, Network Service set up as bridge, not NAT), the device shows as 'registered' on VOIP.ms, and the Power, Internet, and Line lights are ON the ATA. But whether it is configured through Line 1, or Line 2, but I cannot get a dial tone on either line on the handset. Additionally, the Line Light does not go off or blink when I take the phone off the hook on either line. It is solid green whether the Phone is plugged into the line port or not. 
Further, when there is no dial tone, I try dialing **** to get the IP, and nothing happens. I have attempted swapping out known good handsets and RJ-11 cables, and there was no change, so this makes me think there is an issue with the ATA, or at least with Line configuration. Lastly, the ATA is hardwired on the network to the Cisco DPC3848VM router, provided by Cogeco Cable, in Burlington ON Canada. I attached Doc of the Line Configs if you can help. Let me know-- 
How can I troubleshoot the dial tone issue? Thanks!

4 Replies 4

Dan Lukes
VIP Alumni
VIP Alumni

This question belong to ATAs, Gateways and Accessories subcommunity. Please move it here to increase your chances to receive valuable advice.

Thanks Dan, I moved it. Cheers.

Any Idea on the problem?

Dan Lukes
VIP Alumni
VIP Alumni

Missing dial tone of symptom of "not ready to accept dialing" most of time.

Use WWW UI to check device state. It provide more detailed information than just LEDs. But if you line doesn't go 'off hook' despite handset is off the cradle, it's symptom f hardware failure (of either phone or SPA122), miswired cable from phone to SPA122 or incompatible phone at all (a kind of digital phone, not the analog POTS phone).

Fortunately, it's easy to test - use something metal to short two center pins of line's RJ11 connector on SPA112. Shorting of those is safe operation (for you as well as SPA112), just be careful not to damage contacts mechanically. If hook status doesn't change to off-hook when shorted, then SPA112 is broken. Otherwise, something else doesn't work correctly.

See also: SPA112 no dialtone and doesn't detect off-hook

jlynng923
Level 1
Level 1

Did you find a resolution? I’m having the same problem 

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