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SPA 303 individual paging not auto-answering

lkung_SAS
Level 1
Level 1

‎05-04-2016 11:01 AM - edited ‎03-21-2019 08:55 AM

SPA 303s on 7.6.1 using anveo.com as a hosted PBX.

Individual paging does not auto-answer: initiator dials *69 + extension, receiving phone rings but does not auto-answer on the speakerphone. Group paging works properly: initiator dials extension and audio comes over the receiving phones' speakerphone.

Auto Answer Page is set to Yes in Voice > User and Paging Serv is set to Yes in Voice > Phone.  Changing the Paging Code in Voice > Regional has same result.

Any ideas?

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Dan Lukes
VIP Alumni
VIP Alumni

‎05-04-2016 11:27 AM

It may be either phone issue or PBX issue. To narrow the cause please catch SIP dialog between target phone and PBX. Catch both dialogs - the successful group paging as well as failing individual paging.

It will allow us to analyze the issue.

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