SPA 504g on the screen does not appear press extension number

[ergin.sezgin]

Hi,

I have spa504g and I press the button (extension number) on the screen does not appear when I called the call center IVR but yealink T20p show on the screen.

Thanks.

[Dan Lukes]

Sorry, but I don't understand the issue description.

Please describe step-by-step what you are doing, what you wish to see on display and what's shown instead.

By the way, wrong forum - such question belong to SPA IP Phones
 

[amchang]

Re-posted discussion to proper community SPA IP Phones.

[ergin.sezgin]

Hi,

Example:

- I call to cisco main IVR( 1-800-553-6387) from spa504 phone.

- IVR say "if you know Please dial the extension number" then I press extension number but this press number not showing spa504 phone.