Here is how to get to the IVR
http://www.cisco.com/c/en/us/support/docs/unified-communications/spa3102-voice-gateway-router/108702-pqa-108702.html
The factory reset option is probably the one you want.
Try another phone set, and another rj11 cable.
Down at the bottom of here
http://www.cisco.com/c/en/us/support/unified-communications/spa3102-voice-gateway-router/model.html
are some more docs.
Note:
I believe that SPA device is EOL, The replacement for the 3000 the spa3102 ...
http://www.cisco.com/c/en/us/products/collateral/unified-communications/spa3102-voice-gateway-router/eos-eol-notice-c51-731409.html
The replacement for this is the spa112, 122, or spa232d which have different variations of ports, routing, dect, PSTN ports, etc.
There are several ways to get into these devices. I See you can't get to the IVR.
if it was purchased new from a regular store, I'd strongly suggest returning it and getting one that works.
plug it into a network that you can manage the router. Check the dhcp assignments in the router to see what IP address the ATA gets.
try putting that IP address into your browser to see if you can get to the web page for admin.
You may also be able to provision the device, I don't have exact instructions, but if the devices is asking for a tftp server it's possible to push a config file to it.
You may also see CDP or LLDP info from the device (if those are turned on) That might give you some clues (IP address, firmware version, etc)
Hope this helps,
I'd definitely look at a spa112 if you need firmware updates and support.
Dan
