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SPA5xx stop focus auto changing to ringing button/line?

focusonit
Level 1
Level 1

Is there a way to stop the focus changing to another line/button that starts ringing while you are on a call?

ie:

Im on a call on button one/line one that I'm about to transfer

a second call comes in on button two/line 1

     Focus changes to "Answer   DND"

          have to 'up arrow' to get back to button one in order to transfer it away

I have looked at huntstop max-lines etc but they appear to be related to the number of calls per button rather than keeping the focus on the original line.

I need to keep seperate buttons in order to identify incoming calls that are part of a blast group.

Thansks!

2 Replies 2

David Harper
Cisco Employee
Cisco Employee