02-25-2011 05:17 AM - edited 03-21-2019 03:43 AM
I have a UC520 in a small business with 6 phones. 2 people left the company and I wanted to record a new *.wav file to use for phone extension help on button 3. I am using 1 auto attendant with a *.wav file to announce which buttons to use to get to different items. Button 3 gives a list of names and extensions. I made a new *.wav file that removed the 2 people that left. When I insert it as the file for button 3 and apply, it says it updated the system but when I call in and press 3 nothing plays. I created a second *.wav file with the same results. I changed the AA script from aa_sbcs_v02.aef to aa_transfer2.aef and set up the same files for it with the same results. I changes the AA Script back and set up the files using the old button 3 wav file and it plays again. I need to remove these employees from my list as soon as I can. What do I need to do to free up the system to let me change the *.wav file for button 3?
I tried to record a file using the phone but I do not have permissions. I changed the *.wav file to a MP3 file but the Auto attendant seems to only recognize wav files and will not see the mp3 file. Is there a way to get the UC520 to see mp3 files or to give me permissions to do a phone recording?
02-25-2011 07:58 AM
I do not believe that MP3 files will work, they must be *.wav files.
To enable access to the prompt management, you can either use CCA, or the CUE web interface:
CCA: Configure>Telephony>Call Handling>Auto Attendant - Select "Prompt Management" tab, click "user" button. Then add yourself to the prompt administrators.
Web interface: Configure>Groups - Select "PromptAdministrators", Select "Owners/Members" tab, chose "Subscribe Members". Then add your username as a member of this group.
Thank you,
Darren
02-25-2011 12:14 PM
Darren,
Thank you for your help, but I still have an issue. I can log inot the CCA and open the auto attendant page. On the Promp management tab, I can click on users and add myself to the list. But when I use my phone to call I give my extension and pass code and I am told that I do not have the rights to make a recording.
If I open the call manager express, I click on configure but do not have a "groups" in the list.
Where can I go from here?
Jeff Jones
02-25-2011 12:29 PM
This should work in CCA, but if not, make sure you are logging into the CUE web interface:
Open browser - in address bar type - 10.1.10.1 (default address of CUE) This should open the CUE web interface, and allow you to make the changes.
If that is still not working, I would suggest that you call in and open a support case for your issue. (1-866-606-1866)
Thank you,
Darren
02-25-2011 12:39 PM
Darren,
My smartnet has expired and I can't get my manager to buy a new one. I will check other forums. Thanks for your help, this must be more broke than I thought.
Jeff Jones
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