UC520 Upgrade Problems from 12.24YB to 15.0.1XA

[johnconrick]

I upgraded our internal 520 from 12.24YB to 15.0.1XA yesterday and have had very mixed results.  It did succeed in upgrading the IOS to 15, but every time it tries to upgrade CUE it gives a tftp/ftp error, have tried from several different computers.  Since then, intercom buttons on one of our internal users are showing one name but actually going to a different user and it takes about 6 minutes to open the configure > voice tab in CCA 2.2(1) or to send changes made there to the phones.

I am re-downloading the software pack in case it was a bad version/corrupted download

Here is the error status:

************************************************************Warning: While the device is being upgraded with new software, the followingactivities should be avoided since they are harmfull and could leavethe device in an unpredictable state:- Manually access the device CUE module- Activate a new feature from the left panel- Cancel software upgrade operation prematurely************************************************************Software upgrade for all components requested Starting to upgrade IOS image...(Time estimation: 3 minutes) Uploading the image. Determining available space...Start uploading IOS image...IOS Upgrade in progress, please wait... (1)IOS Upgrade in progress, please wait... (2)IOS Upgrade in progress, please wait... (3)IOS Upgrade in progress, please wait... (4)IOS Upgrade in progress, please wait... (5)IOS Upgrade in progress, please wait... (6)IOS Upgrade in progress, please wait... (7)Installing new image on the device. Please wait...Reading new image...Loading uc500-advipservicesk9-mz.150-1.XA !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! [OK - 37988016/4096 bytes] 37988016 bytes copied in 126.744 secs (299722 bytes/sec) Done upgrading of IOS image Start to upgrade CME files(Time estimation: 18 minutes) Uploading CME phone loads...CME Files Upload in progress, please wait... (1)CME Files Upload in progress, please wait... (2)CME Files Upload in progress, please wait... (3)CME Files Upload in progress, please wait... (4)CME Files Upload in progress, please wait... (5)CME Files Upload in progress, please wait... (6)CME Files Upload in progress, please wait... (7)CME Files Upload in progress, please wait... (8)CME Files Upload in progress, please wait... (9)CME Files Upload in progress, please wait... (10)CME Files Upload in progress, please wait... (11)CME Files Upload in progress, please wait... (12)CME Files Upload in progress, please wait... (13)CME Files Upload in progress, please wait... (14)CME Files Upload in progress, please wait... (15)CME Files Upload in progress, please wait... (16)CME Files Upload in progress, please wait... (17)CME Files Upload in progress, please wait... (18)CME Files Upload in progress, please wait... (19)CME Files Upload in progress, please wait... (20)CME Files Upload in progress, please wait... (21)CME Files Upload in progress, please wait... (22)CME Files Upload in progress, please wait... (23)CME Files Upload in progress, please wait... (24)CME Files Upload in progress, please wait... (25)CME Files Upload in progress, please wait... (26)CME Files Upload in progress, please wait... (27)CME Files Upload in progress, please wait... (28)CME Files Upload in progress, please wait... (29)CME Files Upload in progress, please wait... (30)CME Files Upload in progress, please wait... (31)CME Files Upload in progress, please wait... (32)CME Files Upload in progress, please wait... (33)CME Files Upload in progress, please wait... (34)CME Files Upload in progress, please wait... (35)CME Files Upload in progress, please wait... (36)Upload of CME files failed.Software upgrade for one or more components failed. Software upgrade failed.

I redownloaded the uc520 8.0 software pack and received the same error.

[bezmalinovic]

Hi Steven,

thanks. for now i did a shutdown on the module.

i'm curious what the product team is going to say.

[JOHN NIKOLATOS]

You can issue the command "service-module integrated-service-engine 0/0 shutdown" but it is not needed.  I have always just turned the power off on the device when I needed to shut it down. 

[Steven DiStefano]

The project team said:

Hi Steve,

We can add ability to shutdown in Maintenance->Restart/Reset... Perhaps another column for Shutdown.

Andy.

So forward looking.  Not commited.  Not promised.  But good idea, so thank you.

[bezmalinovic]

Hi Steven,

that is good news.

As a distributor we have some demo models we give to our resellers for testing purposes. A shutdown button would be great!

[arenetsol]

Can you tell me what route command did you use as well as the what ip address?

By they way, I was having the same problem.  I had my laptop wireless turned off but I would get the same TFTP error.  I even started a TFTP Session but I got an error stating that there is conflict because the port is already in use.  Which I know CCA has a TFTP connection internally.  I disabled the Wireless card in Device Manager.  Tried it again, and worked perfectly.  I tested it again on another UC520, same problem.  Again I disabled the wireless card in DM.  Even through your wireless is turned off, its recommended to be disable.

Thanks!

Ashish

ARENETSOL

[David Hornstein]

hi Ashish,

But is the Uc520 your default gateway for your computer?

Check the default gateway on your PC via "IPCONFIG", from your command line.

If the PC has the VLAN1 IP interface of the UC500 as it's default gateway, then my route command probably is not necessary.

But if your UC500 VLAN 1 IP interface is not your default gateway, you can try the following.  I will assume that  VALN1 ip interface = 192.168.10.222   (for example) your route command could be ;

From a command line on your PC type;

route add 10.1.0.0 mask 255.255.0.0 192.168.10.222

regards Dave