UC560 - SIP does not work

[nicolas95]

Hello,

I can not configure my SIP account OVH on UC560.

My account works with the software Zoiper (see image config).

My account does not work with Cisco UC560 (see image config).

If anyone can help me to understand and configure properly.

Thank you in advance

[mcasimirc63]

You might be running into an issue because the username contains letters. Your sip provider might expect sip invites to come from your username instead of your registered telephone number.  CCA will only accept numbers for an outbound dial plan.  You should be able to register and you might be able to receive calls but you might have an issue placing calls.

[nicolas95]

Thank's

There are no letters in the username. The "xxxx" is just to hide the phone number.

Another idea? you all seem correct?

[mcasimirc63]

In CCA under the troubleshoot tab could you type in debug ccsip events and debug ccsip messages?  Make a phone call after you have done that and then post your results here.

[nicolas95]

Hello,

Debug files here.

I'm still not quite comfortable, thank you for your help.

[mcasimirc63]

If you go under Sip trunk status. Does it show that your trunk has been registered?

[nicolas95]

Hi,

It seems correct (see attached image).

I send you by MP access to the UC560 by LogMeIn.

Maybe it will be easier for you.

Thank you again for your help.

[mcasimirc63]

Additionally, you might want to check with your provider to see if you have the correct settings entered for you SIP profile. Your debug came up with these messages when you made an outbound call.

Sent:

INVITE sip:0624113224@ns11.ovh.net:5060 SIP/2.0

Via: SIP/2.0/UDP 192.168.0.10:5060;branch=z9hG4bK481BF4

From: "Ventes eAv" <>0183629060@sip.ovh.net>;tag=459DD80-1E7F

To: <>0624113224@ns11.ovh.net>

Date: Wed, 02 Feb 2011 09:59:07 GMT

Call-ID: E85F6A5A-2DE911E0-811BA552-C13DB3E4@sip.ovh.net

Supported: 100rel,timer,resource-priority,replaces,sdp-anat

Min-SE:  1800

Cisco-Guid: 3843486895-0770249184-2165679442-3242046436

User-Agent: Cisco-SIPGateway/IOS-12.x

Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER

CSeq: 101 INVITE

000889: Feb  2 10:59:07.111: //137/E516F4AF8115/SIP/Msg/ccsipDisplayMsg:

Received:

SIP/2.0 400 Wrong domain

Allow: UPDATE,REFER,INFO

Call-ID: E85F6A5A-2DE911E0-811BA552-C13DB3E4@sip.ovh.net

Contact: <91.121.129.17:5060>

CSeq: 101 INVITE

From: "Ventes eAv" <>0183629060@sip.ovh.net>;tag=459DD80-1E7F

Server: Cirpack/v4.42s (gw_sip)

To: <>0624113224@ns11.ovh.net>;tag=00-07992-2e1106b7-29ca485e3

Via: SIP/2.0/UDP 192.168.0.10:5060;received=82.237.12.225;rport=53442;branch=z9hG4bK481BF4

Content-Length: 0

[nicolas95]

Hi,

I just got the response from the provider OVH.

They say if it works with the software Zoiper is a problem with configuring Cisco. And it does not concern them.

I do not know what to do. I have to put into production in 10 days.

Thank you for the help.

Nicolas

[nicolas95]

Eureka, it works.

It appears that the SIP password can not be filled by copy / paste.

I just seize the password with the keyboard and everything works fine.

I'll continue my setup.

Thank you for your help.