xmldefault303.cnf.xml and device default config files.

[jbemrich]

I bought one of these phones from a private party and need to set up a tftp server to provide the default configs, so that I can get into it and set it up further.  It came with little more than the power supply.  Where can I find the default xml configs for a SPA 303? 

[Dan Lukes]

Just reset unit to factory default. No file is necessary to do it.

[jbemrich]

Did the factory reset (as apparently did the previous owner.)  The phone does not get to a writable state.  It boots, tries to download the xml files, but doesn't get them because I don't have the tftp server yet.  It is on the network, but when I use the settings menu, nothing is writable, and the web app is set to read-only.  If I can clear this state, I can take it from there.. 

TIA

[raluani]

Hi All,

If the phone tries to download a config file, right after booting up, then this device is set to be provisioned.
Some of the SPA phone are running on a different software, specifically designed for our Partners and those devices can only work in their network.
Some people buy those devices from their service provider and sell them after they switch their service provider, as they can not be accessed, or reconfigured to be used in a different network.

If that is indeed the case - the provisioned software is uploaded upon manufacture and can not be changed and the device can not be set to work as a standard SPA phone.

I still recommend opening a Case, so we can double check this for you, based on your Serial Number and advise if we could provide a solution based on the Entitlement.
Reason behind the SR is to communicate user sensitive data, such as Serial numbers, customer addresses in case of approved replacement, personal details and purchase details.

Regards.

P.S Please buy SPA phones from authorized sellers, to avoid such issues.

[jbemrich]

I've found from the previous owner that this phone was used on Ring Central, if that sheds any light on the subject.

[jbemrich]

After the 6th attempt, the factory reset actually DID reset the phone.   This thread can be closed..

[Dan Lukes]

Well, I suspect the @raluani is true and you have RC unit. While you can call support to confirm, its possible to identify those units by self most of case.

Retail SPA303 with factory default configuration are starting in SIP mode if SPCP configuration file can't be fetched (your case). In SIP mode, there's WWW UI configuration page provided by phone. So ...

1. read sticker on bottom of phone and check PID VID field (third line) value. If there is string 'RC' inside, then your phone is customized for particular OEM partner..

2. assuming you know the IP address assigned to phone by DHCP, use browser to open http://<ip>/  then select "Info" tab and lets me know value of "Customization" option (in Product Information) paragraph. If the value is anything but Open, then your phone is RC unit customized for an OEM.

RC units are unsuitable for general use - they are pre-configured to work with particular VoIP provider only. Cisco will not help you to break the RC lock (as far as I know).

Retail (e.g. non RC) units can be used with any VoIP provider if you can configure them. As long as you can do reset to factory default, you can take control over such device. But it needs to be noted that previous owner can set admin password to a non-default one AND he can disable reset to factory default. In such case unit can't be used unless previous owner disclose admin password to you. Cisco will not help you with password recovery (as far as I know) thus unit with reset to factory default disabled and unknown admin password are good for nothing.

 

[jbemrich]

I did get it to factory reset, and the UI WAD now. Apparently I was holding the button down to long, or some nonsense, but I got into the phone itself. Anyone have a go-by for setting this thing up to a Broadsoft AS on Verizon VOIP? Trying that find that elegant match up of what the AS is expecting in the registration message and the fields available to configure on the phone.

[raluani]

Hi jbemrich,

There are 2 ways of factory resetting the phone:
1. Through the Web interface - if it is reachable and you know the admin password ( default is cisco/cisco)
2. Through the Phone Menu - if the devise is not restricted from the previous user or provisioned.

Some Cisco phones can also run a different software, from the previous service provider.

If you need assistance, i recommend calling our support line for assistance, and we will check all available options.