7916 module no longer recognized after system update.

[cpopek1415]

Hello,

I have a UC540 with 6 7945 set and 1 7965 set with a 7916 expansion module.

we decided to update our system software from 7.1 to the new 8.6 firmware i found on the cisco website.

we were having an issue with our call park, and i thought that would fix it.

however, once the update was complete and all the phones came back up, the module is not being recognised by the 7965.

it lights up with the cisco logo and nothing else. Also, the 7965 does not see the module in its status list.

Did the module not get updated and thats why it doesn't see it, or did something else go wrong?

Any ideas would be appreciated.

Chris

[danplacek]

1. Make sure the 7916 is still configured in the "type" setting for that ephone.

2. Make sure the 7916 firmware is installed on the UC500 and set up as a "load".

3. Check the physical connections.

4. Reboot the phone.

-Dan

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