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Auto-dial during a call question

I don't know if anything can be done about this but thought I'd ask.

My client is using a UC320.  The attendant's console has a bunch of buttons on a sidecar that have been programmed as auto-speed dials.  If one of their clients calls and says "hey, I need to talk to Brad the carpenter," the receptionist can just press that programmed button on her side-car, and the caller is connected to the carpenter's cell phone.

The call comes INTO the carpenter with the CID of the office, rather than the client that is calling.

So they would like to know whether they can have either of these:  (1) An ability to talk to the carpenter first and say "client such and such is on the phone and I'm going to xfer them to you," or (2) Send the CID of the person that called, so the carpenter doesn't think it is the main office calling.

Any hope?

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