08-21-2009 01:57 PM - last edited on 03-25-2019 10:40 PM by ciscomoderator
Office has different actions on weekends for business hours. how can I 'nest' auto-attendents to support this?
UC520-32U8FXO-K9
7.0.3
08-21-2009 02:02 PM
Could you be more specific about what they are looking to do? It would good to know what the behaviour during the week, weekend, and closed hours.
08-21-2009 02:19 PM
Relized this was to vague. Sorry
Here's what they want to do.
Main incoming number comes into AA 1
AA 1 uses aa_sbcs_v02.aef script
Support Dept - Item 2 on AA 1
Mon - Fri -
Biz hrs 0830 - 1730 - goes to Hunt 501
Closed to Hunt 501 VM
Sat - Sun
Biz hrs 0830 - 2100 - goes to Support cell phone => this is a cell that is given to the Weekend On call Support Tech
Closed to Hunt 501 VM
Tried Creating 2nd AA and schedule. Then had AA 1 use "call other number' to access it via its extension. Recordingworked but numbers didn't
09-09-2009 10:14 AM
Sorry for the late reply, but I don't think what you are looking for is possible with this script. There are options for opened and closed, and the times can change for open and closed, but the actions must be the same for each AA. You could do what you are asking for using a script editor, but that is not supported by TAC or here either. You could find some answers by sending an email to ask-cue-editor@external.cisco.com
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