05-04-2009 11:42 AM - edited 03-21-2019 01:04 AM
We've been running UCC in production since the product has reached GA status. There are still two weird problems I am running into on a regular basis.
Every few days or so, the software seems to stop responding. SNR calls go straight to voicemail without UCC picking the call up and DISA calls just keep ringing and never answer. If I restart the services everything comes back online immediately.
The other problem I am having is with the client. When the client tries to pull a large number of contacts via MAPI the data set gets truncated and returns empty records where the contact should appear.
Both problems were reported to Callcomm, but I still have not heard back from them.
Cole
05-04-2009 12:17 PM
Do you have a TAC case opened on this issue? This sounds like something that would much better served through TAC.
I can't find the info right now, but I have heard of some problems with large amounts of contacts and call connector. TAC should be able to tell you more.
05-11-2009 06:59 AM
I do have TAC cases opened for each of these problems. Not much progress has been made on either one though.
Are there any partners out there with a successful UCC deployment at a client site yet? Even with the software at its current state I don't feel anywhere near comfortable recommending this to a client.
Cole
05-13-2009 01:10 PM
Can you provide the TAC case number so that I can look into this?
Thanks
Tony
05-13-2009 01:19 PM
Thanks for the follow up, Tony.
SR611370705 - MAPI contacts with empty data
SR611370663 - UCC becomes unresponsive
I just got an email from Callcomm with updated binaries for the client. I'll install that this afternoon and will see if that fixes the problem.
Cole
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