03-10-2015 12:57 PM
I have a site that is trying to access the Rosetta Stone software they purchased which apparently has many connections back to Rosetta Stone itself. I have entered all the exclusions that Rosetta Stone says needs to be in place:
· *.RosettaStone.com
· *.RosettaStoneenterprise.com
· *.tellmemore.com
· *.tellmemorecampus.com
· *.tellmemorepro.com
· *.tellmemore.cn
· *.tellmemorecampus.cn
· *.rosettastone.cn
· *.tellmemorepro.cn
· *.adobe.com
· *.appointment-plus.com
· *.zoomerang.com
· *.supersaas.com
but they still receive a very generic, "An error occurred..." message when trying to use the software. When the AnyConnect Web Security service is stopped, the software runs fine. Any thoughts?
08-24-2015 12:18 PM
Hello Tom,
In case you are still experiencing this issue, here are CWS exceptions that have proven to allow Rosetta Stone to function as expected in the past and are worth trying.
rosettastone.com
*.rosettastone.com
*rosettastoneclassroom.com
*.rosettastoneenterprise.com
199.27.208.0/22
If after testing with these additional exceptions in place you are still having difficulty please feel free to open a support case.
Sincerely,
Travis Kober
09-16-2015 11:30 AM
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