I've got a user running:
AnyConnect 3.1.01065
on
Windows 7 64bit.
Several weeks ago she started encountering the following error:
-after logging into Windows and launching the AnyConnect client, she enters her username and password and successfully authenticates.
-the connection is not established and she's presented with the following message: "Failed to install AnyConnect VPN Profile because of file move error. A VPN connection cannot be established."
After doing some troubleshooting, inlcuding uninstalling/reinstalling the anyconnect client, it seems the culprit is the following file:
C:\ProgramData\Cisco\Cisco AnyConnect Secure Mobility Client\Profile\<filename>.xml. When the problem occurs (which is not regularly, sometimes it occurs daily, sometimes just once a week) examining that file indicates it has no security or permissions set. Quitting the AnyConnect software, modifying the file so that the user has full control of it, then relaunching AnyConnect fixes the problem (until it happens again). Uninstalling, and making sure to move C:\ProgramData\Cisco to the trash, then reinstalling did not seem to help.
The closest match in these forums is the following thread, https://supportforums.cisco.com/message/3760446 - though no clear resolution was given.
Has anyone else encountered this, and been able to fix it?
Thanks much.
