AnyConnect claims No Wi-Fi adapters available.

[david.balazic]

Cisco AnyConnect Secure Mobility Client version 4.10.04071 shows "No Wi-Fi adapters available." when in fact there is an active wifi connection. I can also make a VPN connections.

Seems like a GUI error?

See screenshot:

To reiterate

[Flavio Miranda]

Hi

 I believe you need Network Access Management installed also.

"It detects and selects the optimal Layer 2 access network and performs device authentication for access to both wired and wireless networks."

https://www.cisco.com/c/en/us/td/docs/security/vpn_client/anyconnect/anyconnect40/administration/guide/b_AnyConnect_Administrator_Guide_4-0/configure-nam.html

[stsargen]

In this case the Network Access Manager(NAM)is unable to control your wireless connection.  The connection is being made with the Windows Native supplicant.  You should look at the NAM logs to see why it cannot be managed.

[david.balazic]

Thanks for the replies.

It seems my last sentence was broken in the original post, so here it is:

To reiterate: "everything works", just that GUI element claims there is no wifi.

So I will not spend any significant time to "solve" this, as I am short on time. If this report is not enough to investigate it, then the case can be closed.

[Flavio Miranda]

@david.balazic 

  This is not a case as this is not the TAC. This is a open forum for tech geeks and we are here to help for free, believe you or not. 

In your case, it seems the NAM (Network Access Manager) is not working or installed properly and you can investigate on that and fix it. 

The GUI element you mentioned should be populated with the information gathered by NAM.  This way, if you go to Manage network, it should list all the networks surrounding you.

[david.balazic]

Yes, I know what a forum is. What I meant was "disregard this issue"/"consider it solved".

FYI: In between the problem "solved itself".  The network is now shown in the AnyConnect window.

[stegroh]

Hi, does this issue still remains resolved and never came back?

I am haveing the same issues with a client, but worse.

Mobility Client 4.10.06090 - sometimes network adapters disappear and conection via VPN is NOT possible.

Only repairing the client and rebooting solves the issue.

Which logs are relevant and where can I find them?

Thanks, best regards

[ImogenHamilton]

Hello, I have the same problem. Have you found a solution? Please share.

[Mahmoud.Reda]

Hello All,

unfortunately , I am still facing the same issue with Cisco Anyconnect Ver 4.10.07073.

disabling the wifi adapter and re-enabling it sometimes fix the issue or restarting the laptop also sometimes fix the issue but these aren't solutions. anyone was able to permanently fix this issue ?

Thanks in advance.

[jcbasilio]

Hi!

I have the same problem.

The only way to solve it is restarting the computer.

Thanks in advance.

[aruna.shanthi]

I am having the same issue for the AC - Network adapters not showing?

Can we know the permanent fix instead of rebooting the system all the time?

[coolbreeze247]

I actually found something that worked for me. The reason is not showing "Not available" is because network access manager feature is not talking to device WiFi driver.

What worked for me is Control Panel > Network and Sharing Center > Change Adapter Settings > Right click on your WiFi adapter > Properties > Look for "Cisco AnyConnect Network Access Manager Filter Driver" > Check the box > Hit OK 

Hope this helps!

[networksi08690]

Hello,

I have the same issue with version 4.10.06079, the only way to resolve the issue is to do a Network Repair but even this sometimes did not work and i have to reboot the computer.

Difficult to explain to End User, Cisco should investigate more on this issue. We are wondering about uninstalling Cisco NAM Module.

[Daniel G.]

We have same problem on corporate NTBs, it doesn´t matter which version of Anyconnect / Secure client is used, also we tried several drivers from Intel, still same issue.

[Mahmoud.Reda]

This issue is very annoying to our users.  they are facing it a lot . where are Cisco representatives to reply to us ? why they didn't find a permanent fix to this issue. I am really thinking of removing Cisco ISE from our network.

I opened a case before and send them the logs but they didn't provide any valuable solution .