Anyconnect connected but not working

[ben10]

I'm part of a project team that connects to a client VPN. I am the only one having issues when I connect to the VPN. Here is what happens:

I connect to the VPN using AnyConnect 4.4 and the connection is successful. The Cisco icon has a lock in it.

But I can't ping any of the machines in the network

I don't have LAN or Internet connection as per the network icon in the status bar

The IE Explorer Connection tab disappears

If I try to putty to a machine in the network, the result is always: "host not found"

What I have tried:

1. uninstall VPN. disabled my firewall. install the VPN. connect to the VPN -> did not work. I still encounter the issue

2. connect to the VPN using another account -> same problem occurred

3. tried to install Citrix DNE, but I get a "Unable to manage network component. The condition can be transient." Issue

4. uninstall the VPN. Disable programs in my startup except for Microsoft applications. restart my machine. install the VPN. -> issue still persisted

My OS: Windows 7 (the rest of the team has the same setup)

What could I do? 

Thanks in advance.

[GioGonza]

Hello @ben10, 

Q.1 Have you checked with the DART file in order to see the policies that are downloaded by AC?

Q.2 Is this connection split-tunnel or tunnel all? Depending on this you can debug the routes that are installed on the machine in order to see if everything is properly downloaded. 

HTH

Gio

[ben10]

Hello @GioGonza,

thanks for the response.

Here are my answers:

Q.1: Is there another site where I can download DART? The link you shared pointed me here Link_01 and here Link_02, but it did not contain the installers. I will try to ask our VPN administrator also.

Q.2: As per the VPN stats, Tunnel mode for IPv4 is Split Exclude