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AnyConnect hanging

crudosal
Level 1
Level 1

when I tried to connect to a company VPN with anyConnect, it hangs for about 20/30 minutes before pops up the following error message: "An error has occurred while running HostScan. Please attempt  to connect again."

I tried from another laptop and it works, so it is not a problem of my account, remote server or my network. I also disabled the antivirus and the result is the same.

 The AnyConnect version  is 4.10.07062

The message history is:

18:57:06 Ready to connect.
18:58:50 Contacting gateway.vpn.onsemi.com/mfa.
18:58:51 Posture Assessment: Required for access
18:58:51 Posture Assessment: Checking for updates...
18:58:51 Posture Assessment: Initiating...
18:58:57 Posture Assessment: Active
18:58:57 Posture Assessment: Initiating...
18:59:45 User credentials entered.
19:00:25 Hostscan is performing system scan
19:00:25 Hostscan is performing software scan
19:00:35 Hostscan scanning complete
19:01:42 Hostscan is performing system scan
19:01:42 Hostscan is performing software scan
19:01:52 Hostscan scanning complete
19:02:59 Hostscan is performing system scan
19:02:59 Hostscan is performing software scan
19:03:09 Hostscan scanning complete
19:04:16 Hostscan is performing system scan
19:04:17 Hostscan is performing software scan
19:04:26 Hostscan scanning complete
19:05:34 Hostscan is performing system scan
19:05:34 Hostscan is performing software scan
19:05:45 Hostscan scanning complete
19:06:53 Hostscan is performing system scan
19:06:53 Hostscan is performing software scan
19:07:02 Hostscan scanning complete
19:08:10 Hostscan is performing system scan
19:08:10 Hostscan is performing software scan
19:08:23 Hostscan scanning complete
19:09:30 Hostscan is performing system scan
19:09:31 Hostscan is performing software scan
19:09:41 Hostscan scanning complete
19:09:44 Hostscan mission complete
19:25:35 Ready to connect.

Any suggestion?

 

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