AnyConnect hanging

[crudosal]

when I tried to connect to a company VPN with anyConnect, it hangs for about 20/30 minutes before pops up the following error message: "An error has occurred while running HostScan. Please attempt  to connect again."

I tried from another laptop and it works, so it is not a problem of my account, remote server or my network. I also disabled the antivirus and the result is the same.

 The AnyConnect version  is 4.10.07062

The message history is:

18:57:06 Ready to connect.
18:58:50 Contacting gateway.vpn.onsemi.com/mfa.
18:58:51 Posture Assessment: Required for access
18:58:51 Posture Assessment: Checking for updates...
18:58:51 Posture Assessment: Initiating...
18:58:57 Posture Assessment: Active
18:58:57 Posture Assessment: Initiating...
18:59:45 User credentials entered.
19:00:25 Hostscan is performing system scan
19:00:25 Hostscan is performing software scan
19:00:35 Hostscan scanning complete
19:01:42 Hostscan is performing system scan
19:01:42 Hostscan is performing software scan
19:01:52 Hostscan scanning complete
19:02:59 Hostscan is performing system scan
19:02:59 Hostscan is performing software scan
19:03:09 Hostscan scanning complete
19:04:16 Hostscan is performing system scan
19:04:17 Hostscan is performing software scan
19:04:26 Hostscan scanning complete
19:05:34 Hostscan is performing system scan
19:05:34 Hostscan is performing software scan
19:05:45 Hostscan scanning complete
19:06:53 Hostscan is performing system scan
19:06:53 Hostscan is performing software scan
19:07:02 Hostscan scanning complete
19:08:10 Hostscan is performing system scan
19:08:10 Hostscan is performing software scan
19:08:23 Hostscan scanning complete
19:09:30 Hostscan is performing system scan
19:09:31 Hostscan is performing software scan
19:09:41 Hostscan scanning complete
19:09:44 Hostscan mission complete
19:25:35 Ready to connect.

Any suggestion?

[marce1000]

  - Review these bug reports : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwc62378
                                               https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvb36651

   + Collect logs according to https://www.cisco.com/c/en/us/support/docs/security/secure-client/221919-collect-dart-bundle-for-secure-client.html
   + If you are on Windows use eventvwr to examine the system and application logs.
   + You could for instance remove (uninstall) Anyconnect and install it again (e.g.)

 M.

[crudosal]

Hi, unfortunately the two bugs reports don't seems to apply to my case.

I reinstalled AnyConnect many times but the result doesn't change.

I'm using Windows, I attached the log captured with eventvwr , there are many errors and warnings, but I'm not able to figure out their meaning, if you could help me I appreciate.

[marce1000 · Accepted solution]

  - The repeating Host scan syndrome and the fact that it works on another laptop could indicate some Windows  corruption on your system. It could then be advisable to save your user dat and install the laptop again from scratch (it can sometimes happen)
   + You can also ask IT-staff of the company VPN  , to check the particular VPN-server's logs when you try to connect.
                  If then nothing is seen , then my first point becomes even more relevant, 

 M.