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AnyConnect Install Fails - Device Install exit(000005b4)

Hi,

A colleague is attempting to install AnyConnect 4.3 on a number of Win 10 Surface devices.

Install fails on them with the same error in setupapi.dev.log:

Looks like this is the important parts of the log file:

     ndv:           {Core Device Install - exit(0x00000000)} 15:34:22.963
     ndv:           Waiting for device post-install to complete. 15:34:22.963
!!!  ndv:           Timed out waiting for device post-install to complete. 15:38:22.960
     ump:      {Plug and Play Service: Device Install exit(000005b4)}
!!!  ndv:      Device install failed for device.
!!!  ndv:      Error 1460: This operation returned because the timeout period expired.


and...

     ndv: {Update Device Driver - exit(000005b4)}
!!!  ndv: Failed to install device instance 'ROOT\NET\0000'. Error = 0x000005b4
<<<  Section end 2017/10/04 15:38:23.647
<<<  [Exit status: FAILURE(0x000005b4)]

 

Any pointers on what this is and how to resolve???

Many Thanks.

Anthony.

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