Anyconnect is not able to run with windows routing & remote access service

[ckuriyar74]

I am unable to connect with the new Anyconnect VPN installation when it tries to connect, it raises an alert that says, "The Windows Routing and Remote Access service is not compatible with the VPN client. The VPN client cannot operate when this service is running."

I have a Dell system laptop, OS is XP SP2 with all the latest Windows updates up to SP2. My internet connection is DSL modem. Internet hardware is an

external adapter connected to my USB port. The adapter is controlled by the Routing and Remote Access service mentioned in the alert message.

Can anyone help me how we can solve this issue. I appreciate the help and currently some of the users can not connect to my network who works from home.

Thanks

Chandru

[andrew.prince]

Disable the RAS service, you do not need it enabled.

HTH>

[Richard Burts]

I believe that Chandru's concern is in his statement that his DSL modem is controlled by the RAS service.

I agree with Andrew that Chandru probably does not need the RAS enabled. I have used several Dell laptop running XP and connected to DSL just fine without needing RAS. If there is some aspect of how the laptop is configured that results in needing RAS for the modem then perhaps Chandru can clarify this for us.

HTH

Rick