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AnyConnect Secure Mobility and MT8733 Modem

shosho811
Level 1
Level 1

I recently bought and set up a new router/modem (Motorola 8733). Works great; however, when I went to use my work laptops Cisco Secure Mobility Client fails to connect.  I've been using the Cisco application with my old modem for years. I'm pretty computer illiterate and my office help desk isn't much help. I would like to know if Cisco Anyconnect application even works with this modem/router or if there is something I can do to get connected to my work. I'm unable to alter my work laptop setup so I was wondering if I could update the modem/router to give my work laptops access.  Any help is appreciated or I'll have to return this modem. Thanks

2 Replies 2

ernestthomasiii
Level 1
Level 1

I have a complicated setup (two more routers connected for LAN segmentation Short term workaround was to change 8733 to bridge.  This allows the laptop to connect but requires a factory reset of the 8733 and total reconfiguration.  A simpler fix, I use my phone as a hotspot.  I have a trouble ticket with work tech support.  If they give me settings that work, I'll update them here.

I am now able to connect.  I did a number of things.  I did not test between.
Status / Connection
      IPv4 DNS Servers / Primary DNS and Secondary DNS
          8.8.8.8 / 8.8.4.4
     IPv6 DNS Servers / Primary DNS and Secondary DNS
          2001:4860:4860:0:0:0:0:8888 / 2001:4860:4860:0:0:0:0:8844
Advance Router / Options
     Route Selection:  Enable UPnP
     NAT ALG Status:     uncheck IPSEC PassThrough
VPN / L2TP/PPTP
     L2TP/PPTP Setup Enable both
     PPP Address Range State: <IP address of corp server>