AnyConnect version 4.1.02011 error service provider is restricting access to the internet

[saisample]

One of our users is getting the error below.  He's definitely connected to the internet because he's visited a website using his web browser as instructed below and sending emails from the computer.  He's using a mobile hotspot, but I wouldn't think that that would be an issue because we use the VPN via mobile hotspots regularly with no issues.  Any suggestions?

[GioGonza]

Hello @saisample,

That is Captive Portal Detecion and that´s the reason why is not working your connection, you should try the suugestion made on this link: https://www.cisco.com/c/en/us/support/docs/security/anyconnect-secure-mobility-client/118086-technote-anyconnect-00.html

HTH
Gio

[saisample]

Hello,

Thanks for the link, however we ended up uninstalling and reinstalling it to fix it. The next time this happens, we'll try troubleshooting using the link that you provided. Thanks!