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Anyconnet nam installation failed on Windows 7

rahimbhamani
Level 1
Level 1

We tried to install Anyconnect nam 4.3 on Windows 7 professional  SP1 but unsuccessfully. We also disable antivirus and windows firewall but still face the same issue. I am attaching DART log for further troubleshooting. 

=

INFO : (0x0) ENTER: DriverPackageInstallA
INFO : (0x0) ENTER: DriverPackageInstallW
INFO : (0x0) Copied 'acnamfd.inf' to driver store...
INFO : (0x0) Copied 'acnamfd.cat' to driver store...
INFO : (0x0) Commiting queue...
INFO : (0x0) Copied file: 'C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\drv\acnamfdbctl.dll' -> 'C:\Windows\system32\DRVSTORE\acnamfd_C5AB34C6B2787E7722D89CD2680E5C2E930FCB2B\acnamfdbctl.dll'.
INFO : (0x0) Copied file: 'C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\drv\acnamfd.sys' -> 'C:\Windows\system32\DRVSTORE\acnamfd_C5AB34C6B2787E7722D89CD2680E5C2E930FCB2B\acnamfd.sys'.
INFO : (0x0) installing network driver 'C:\Windows\system32\DRVSTORE\acnamfd_C5AB34C6B2787E7722D89CD2680E5C2E930FCB2B\acnamfd.inf'
ERROR : (0x0) Error 0x80070005 encountered while installing the inf 'C:\Windows\system32\DRVSTORE\acnamfd_C5AB34C6B2787E7722D89CD2680E5C2E930FCB2B\acnamfd.inf'. Unable to install network component 'CSCO_acnamfd'
ERROR : (0x0) Failed to install the network driver INF C:\Windows\system32\DRVSTORE\acnamfd_C5AB34C6B2787E7722D89CD2680E5C2E930FCB2B\acnamfd.inf. Error code 0x643
ERROR : (0x643) The driver installation failed. Attempting to undo system changes ...
ERROR : (0x0) Error 0x80070005 encountered while uninstalling the inf 'C:\Windows\system32\DRVSTORE\acnamfd_C5AB34C6B2787E7722D89CD2680E5C2E930FCB2B\acnamfd.inf'. Couldn't apply the changes after uninstalling CSCO_acnamfd.
ERROR : (0x0) During undo of install, error 0x643 encountered while trying to uninstall the driver.
INFO : (0x0) Successfully removed '{2E3F1E2E-AB24-42A1-AE26-5D8EAF83AF94}' from reference list of driver store entry ''
INFO : (0x0) Driver Store entry '' removed.
INFO : (0x0) RETURN: DriverPackageInstallW (0x643)
INFO : (0x0) RETURN: DriverPackageInstallA (0x643)
Install failed with status 0x643 -- ERROR_INSTALL_FAILURE(643)

===========================================================================

INFO : (0x0) ENTER: DriverPackageUninstallA
INFO : (0x0) ENTER: DriverPackageUninstallW
INFO : (0xE0000302) No driver store entry for C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\drv\acnamfd.inf found.
ERROR : (0x0) Could not re-add '{2E3F1E2E-AB24-42A1-AE26-5D8EAF83AF94}' to reference list of driver store entry ''
INFO : (0x0) RETURN: DriverPackageUninstallW (0xE0000302)
INFO : (0x0) RETURN: DriverPackageUninstallA (0xE0000302)
Uninstall failed with status 0xE0000302 -- ERROR_DRIVER_PACKAGE_NOT_IN_STORE(E0000302)

 

1 Reply 1

Bogdan Nita
VIP Alumni
VIP Alumni

I found this old post for Anyconnect NAM 3.0, but you are getting the same errors:

https://communities.cisco.com/thread/36988?start=0&tstart=0